Service-level Agreements (SLA) and On-site support

Service-level Agreements (SLA) and On-site support

Let us manage it for you

Whether you are looking for Ad-hoc IT support or SLA agreements that will substitute having to invest in permanent IT staff, streamlining your IT departments operation and transforming your IT headaches into your IT pride and joy, then Mpatapo is your IT Support contact.

Choose from three different SLA support options:

With Flat-rate SLA support you get:

  • A set price for your SLA contract
  • Unlimited on-site support
  • Unlimited remote support
  • Unlimited telephonic support
  • Weekly server checks and maintenance
  • Data backup verification
  • Proactive system monitoring
  • Deployment and monitoring of software updates

With Hour-based SLA support you get:

  • On-site support for the number of hours agreed upon in the contract
  • Complimentary remote support for SLA hours contract divided by two
  • Unlimited telephonic support
  • Weekly server checks and maintenance
  • Data backup verification
  • Proactive system monitoring
  • Deployment and monitoring of software updates

With Remote support SLA:

  • A set price for your SLA contract
  • Unlimited remote support
  • Discounted on-site support
  • Unlimited telephonic support
  • Weekly server checks and maintenance
  • Data backup verification
  • Deployment and monitoring of software updates

Interested in our services? We’re here to help!

We want to know your needs exactly so that we can provide the perfect solution. Let us know what you want and we’ll do our best to help.

Book an appointment
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